We would love to hear from you

Fill in the form below to send us a email with your inquiry.

FAQ's

What are your opening hours?

MONDAY: 9am - 5pm
TUESDAY: 9am - 5pm
WEDNESDAY: 9am - 5pm
THURSDAY: 9am - 5pm
FRIDAY: 9am - 5pm
SATURDAY: 9am - 12pm
SUNDAY: Closed

*Hours can vary on Public Holidays

Do you accept AfterPay?

Yes we do!

We accept afterpay, instore and online. Place your order today.

What is your Refund Policy?

If you are not happy with your purchase, you can return unused and unworn items in original condition to us within 30 days, at your own expense. We do not provide refunds for change of mind, but will happily offer an exchange or store credit.

We will check all returned items once received. Any items not in original, unworn condition with all labels attached will be rejected.

For your assurance, we check all items carefully prior to sending them to you. If we are not happy with an item, we will not send it.

Please inspect your ordered items for faults as soon as you receive them. If you feel you have found a fault, please contact us immediately to discuss your concerns.

In the case of all returns, please contact us by calling (07) 4091 3925 or emailing sales@shepsoutfitters.com.au beforehand to discuss your return.

Can I get help with sizing clothing items?

Of Course.

When you visit us in store our lovely staff with help you find the perfect fit. We have changing rooms for you to try on items before you buy.

You can also view our sizing chart online as a guide.